Privacy Policy

Man With a Van Clapham Park Privacy Policy

This Privacy Policy explains how Man With a Van Clapham Park collects, uses, stores, and protects personal data relating to our customers and prospective customers. It applies to all Man With a Van Clapham Park customers and service users in the Clapham Park area and any enquiries we receive about our services.

Scope and Data Controller

Man With a Van Clapham Park is the data controller for the personal data described in this Privacy Policy. This means we decide how and why your personal information is processed when you request or use our moving and transportation services in the Clapham Park area.

Personal Data We Collect

We may collect and process the following categories of personal data when you contact us, request a quote, make a booking, or use our services:

Identification and contact details: name, address, pick-up and drop-off addresses, contact details such as telephone number and other information you choose to provide when you contact us.

Service and booking information: requested service type, dates and times of moves, size and nature of items to be moved, access details for properties, special instructions, and any related correspondence.

Payment and transaction information: payment status, method of payment, and records of invoices and receipts. We do not store full payment card details; these may be processed by our payment service providers on our behalf.

Technical and usage information: limited technical information may be collected when you visit our website, such as IP address, device type, browser type, and basic usage data that helps us administer and improve our site and services.

Communication records: records of enquiries, quotes, feedback, complaints, and any other communications between you and Man With a Van Clapham Park.

Lawful Basis for Processing

We process your personal data only where we have a lawful basis under the UK General Data Protection Regulation and related data protection laws. The main lawful bases we rely on are:

Contract: processing your data is necessary to provide our services, including giving you a quote, managing bookings, collecting payments, and delivering moving and transportation services you have requested.

Legitimate interests: we may process personal data where it is necessary for our legitimate business interests, such as managing our operations, improving services, keeping appropriate business records, preventing fraud, and defending legal claims, and where these interests are not overridden by your rights and freedoms.

Legal obligation: we may need to process certain data to comply with legal and regulatory requirements, such as tax, accounting, and record-keeping obligations.

Consent: in limited situations, we may rely on your consent, for example where we choose to send certain types of optional marketing communications. Where we rely on consent, you can withdraw it at any time.

How We Use Your Personal Data

We may use personal data for the following purposes:

To provide quotes and manage enquiries about our services.

To confirm, organise, and deliver bookings for Man With a Van Clapham Park services.

To communicate with you about your booking, including confirmations, updates, and any changes to your service.

To process payments, issue invoices, and manage accounts and refunds.

To respond to feedback, handle complaints, and manage customer care.

To maintain business and financial records for tax and accounting purposes.

To improve our services, including reviewing how and when customers use our services.

To protect our rights, property, and safety, including fraud prevention and management of legal claims.

Data Sharing and Processors

We do not sell your personal data. We may share personal data with trusted third parties who act as data processors and help us deliver our services. These may include:

IT and hosting providers that support our website, email systems, and data storage solutions.

Payment service providers that process card and electronic payments on our behalf.

Accountants, bookkeepers, or professional advisers who assist with financial and legal obligations.

Subcontractors or drivers engaged by Man With a Van Clapham Park to deliver parts of the moving service, where they need relevant information such as addresses and contact details to perform the service.

Where we use data processors, they are only permitted to process your personal data on our documented instructions and must keep it secure and confidential.

We may also share personal data where required by law, regulation, or court order, or where it is necessary to establish, exercise, or defend legal claims.

Data Retention

We keep personal data only for as long as is reasonably necessary for the purposes set out in this Privacy Policy and to meet any legal, regulatory, tax, or accounting requirements.

In general:

Booking and service data may be retained for a period necessary to manage your booking, respond to any issues or disputes, and keep proper business records.

Financial and invoicing records are typically kept for a number of years to comply with tax and accounting obligations.

Enquiry data for quotes that do not result in a booking may be kept for a limited period in case you return to us, and to help us understand demand for our services.

When data is no longer required for the purposes for which it was collected, we will delete or anonymise it in a secure manner.

International Transfers

Our primary operations and data storage are intended to take place within the United Kingdom or the European Economic Area. If we ever need to transfer your personal data outside these areas, we will take steps to ensure appropriate safeguards are in place, such as using standard contractual clauses or equivalent protections, in line with data protection law.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These measures may include secure storage solutions, access controls, and reasonable precautions in the handling of paper and electronic records.

While we take data security seriously, no method of transmission or storage is completely secure. We continually review and update our practices to help protect your information.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and legal exceptions. Your rights include:

Right of access: you can request confirmation of whether we hold personal data about you and receive a copy of that data, along with information about how we use it.

Right to rectification: you can ask us to correct inaccurate or incomplete personal data.

Right to erasure: in certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and there is no legal requirement for us to retain it.

Right to restriction of processing: you can ask us to restrict how we use your data in specific situations, such as while we consider an objection or a request to correct your data.

Right to data portability: in some cases, you can ask to receive personal data you have provided in a structured, commonly used, and machine-readable format, and have it transmitted to another controller where technically feasible.

Right to object: you can object to certain types of processing based on our legitimate interests, and we will stop processing your data unless we have compelling legitimate grounds or need to continue for legal reasons.

Right to withdraw consent: where we rely on your consent, you may withdraw it at any time, without affecting the lawfulness of processing before withdrawal.

If you wish to exercise any of these rights, we may need to verify your identity to protect your data. We will respond to your request in accordance with applicable data protection laws.

Complaints

If you are concerned about how Man With a Van Clapham Park handles your personal data, you can raise the issue with us so that we can try to resolve it. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom if you believe your data protection rights have been infringed.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data processing practices. Any updates will be effective from the date they are published. You should review this Privacy Policy periodically to stay informed about how we use and protect your personal data.

Contacting Us

If you have any questions about this Privacy Policy, how we handle your personal data, or if you wish to exercise your data protection rights, you can contact Man With a Van Clapham Park using the contact details provided on our website or in our service communications.