Terms and Conditions

Terms and Conditions for Man With a Van Clapham Park

These Terms and Conditions set out the basis on which Man With a Van Clapham Park provides removal, transport and related services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "Company" means Man With a Van Clapham Park, the provider of removal and transport services.

1.2 "Customer" means any individual, business or organisation that books or uses the services of the Company.

1.3 "Services" means all removal, transport, loading, unloading, packing, storage assistance and related services supplied by the Company.

1.4 "Goods" means any items, belongings, furniture, equipment or materials handled, transported or otherwise dealt with by the Company in the course of providing the Services.

1.5 "Job" or "Booking" means a confirmed appointment for the provision of Services on a specified date and time.

1.6 "Vehicle" means any van or other vehicle operated by or on behalf of the Company in the provision of the Services.

2. Scope of Services

2.1 The Company provides man and van, light removals, small house and flat moves, office moves, collection and delivery, and related transport services across its general operating area.

2.2 The Company is not a storage provider, though it may assist with transport to and from third party storage facilities, subject to these Terms and Conditions.

2.3 The Company reserves the right to decline any Booking that it reasonably considers unsafe, unlawful, impractical, or beyond the capacity of its Vehicles or staff.

2.4 The Customer is responsible for ensuring that the Services requested are appropriate for the volume, nature and type of Goods and for the access conditions at all collection and delivery addresses.

3. Booking Process

3.1 Bookings may be made by the Customer through the Company’s accepted communication methods. A Booking is only confirmed when the Company issues an explicit confirmation, which may include details of date, time, hourly rate or fixed price, and any additional charges.

3.2 When making a Booking, the Customer must provide accurate and complete information, including:

a. Collection and delivery addresses.

b. Date and estimated start time.

c. Description and approximate volume or list of Goods.

d. Details of any heavy, bulky or fragile items.

e. Information about access, such as floor level, lifts, parking restrictions, narrow staircases or long carrying distances.

3.3 The Company will rely on the information provided by the Customer when calculating pricing and scheduling the Job. If the information is inaccurate or incomplete, the Company may revise the charges, adjust the scope of the Services, or decline to continue the Job.

3.4 Any estimated arrival time is an estimate only and may be affected by traffic, weather, road closures or events beyond the Company’s control. The Company will use reasonable efforts to meet agreed times but will not be liable for delays caused by factors outside its reasonable control.

4. Pricing and Quotes

4.1 Prices may be provided as hourly rates or fixed prices, depending on the nature of the Job and as agreed at the time of Booking.

4.2 Any quote is given based on the information supplied by the Customer and is valid for the period specified by the Company. If no period is specified, quotes are valid for 14 days from the date issued.

4.3 The Company reserves the right to adjust pricing where:

a. The Job takes longer than anticipated due to inaccurate information or unforeseen difficulties such as poor access, additional Goods or delays caused by the Customer.

b. The Customer requests additional services or extra stops.

c. There are unexpected access issues, including but not limited to staircase restrictions, lift failure, or distances significantly longer than stated.

4.4 Additional charges may apply for:

a. Congestion, toll or parking charges.

b. Out-of-hours services, including early morning, late evening or weekend work.

c. Waiting time caused by the Customer not being ready at the agreed time.

5. Payments

5.1 Unless otherwise agreed in writing, payment is due in full upon completion of the Job or, for longer Jobs, at the end of each day.

5.2 The Company accepts standard payment methods as advised at the time of Booking. The Customer must ensure that they have the means to pay at the agreed time.

5.3 For certain Jobs, the Company may require a deposit or prepayment to secure the Booking. The deposit amount and due date will be confirmed at the time of Booking.

5.4 Where payment is not made on time, the Company reserves the right to:

a. Charge reasonable interest on overdue amounts.

b. Withhold delivery of Goods until payment is received in full.

c. Recover any costs incurred in pursuing late or non-payment, including administrative and legal costs.

6. Cancellations and Amendments

6.1 If the Customer wishes to cancel or amend a Booking, they must notify the Company as soon as possible using the same communication method used to book, or as otherwise instructed by the Company.

6.2 The following cancellation charges may apply:

a. More than 48 hours before the scheduled start time: no cancellation fee, and any deposit may be refunded or applied to a new date at the Company’s discretion.

b. Between 24 and 48 hours before the scheduled start time: the Company may retain up to 50 percent of the estimated Job value or deposit.

c. Less than 24 hours before the scheduled start time or on arrival: the Company may charge up to 100 percent of the estimated Job value.

6.3 Amendments, including changes to date, time, addresses, or volume of Goods, are subject to availability and may result in revised pricing. If the Company cannot accommodate the requested change and the Customer cancels, the cancellation provisions in this section will apply.

6.4 If the Company needs to cancel a Booking due to circumstances beyond its reasonable control, it will notify the Customer as soon as practicable and refund any deposits paid. The Company will not be liable for any indirect or consequential losses arising from such cancellation.

7. Customer Responsibilities

7.1 The Customer is responsible for:

a. Ensuring that Goods are suitably packed, protected and ready for transport unless packing services are expressly included in the Booking.

b. Obtaining any necessary permissions or permits for parking, loading and unloading at collection and delivery addresses.

c. Ensuring that access to the property is safe, legal and suitable for the Vehicle and crew.

d. Being present, or appointing a representative, at both collection and delivery locations to oversee the Job, confirm instructions and sign any relevant paperwork.

7.2 The Customer must not request the Company to transport prohibited, illegal or dangerous items, including but not limited to:

a. Explosives, flammable or hazardous substances.

b. Stolen goods or items acquired unlawfully.

c. Live animals or perishable goods requiring special handling.

d. Cash, jewellery, high-value artwork or items of exceptional value, unless expressly agreed in writing in advance.

7.3 If the Customer breaches this clause, the Company may refuse to load or may unload such items at the nearest safe location, and the Customer will be liable for any costs, loss or damage arising as a result.

8. Company Responsibilities

8.1 The Company will exercise reasonable care and skill in providing the Services, handling Goods and operating its Vehicles.

8.2 The Company will use reasonable efforts to carry out the Services on the agreed date and within the estimated time frame, subject to delays caused by traffic, weather, access issues, breakdowns or other circumstances beyond its reasonable control.

8.3 The Company is responsible for the safe operation of its Vehicles and has the right to decide how Goods are loaded, arranged and secured in the Vehicle.

9. Liability and Limitations

9.1 The Company’s liability for loss of or damage to Goods is limited and will not exceed a reasonable estimated value of the Goods affected, subject to any applicable statutory rights.

9.2 The Company will not be liable for:

a. Loss or damage arising from inaccurate information provided by the Customer.

b. Loss or damage to Goods that are not properly packed or protected by the Customer.

c. Damage to Goods caused by inherent defects, wear and tear, or pre-existing damage.

d. Indirect or consequential loss, including loss of profit, loss of opportunity or loss of enjoyment.

9.3 The Customer must inspect Goods on delivery and notify the Company of any visible damage or loss as soon as reasonably practicable, and in any event within 24 hours of completion of the Job.

9.4 Nothing in these Terms and Conditions shall exclude or limit the Company’s liability for death or personal injury caused by its negligence, or any other liability which cannot be excluded or limited under applicable law.

10. Access, Parking and Property Damage

10.1 The Customer is responsible for arranging sufficient and legal parking for the Vehicle at collection and delivery addresses, including obtaining permits where required.

10.2 If suitable parking cannot be arranged, the Company may park as close as reasonably possible and any resulting fines or penalties may be charged to the Customer.

10.3 The Customer is responsible for protecting floors, walls, doors and fixtures inside the property if they are concerned about potential scuffs or marks. The Company will take reasonable care but will not be liable for minor cosmetic damage that may occur in tight access areas when moving large or heavy items.

11. Waste and Disposal Regulations

11.1 The Company complies with applicable UK waste and environmental regulations and will only transport waste where it is lawful and appropriate to do so.

11.2 The Company is not a licensed waste carrier unless expressly stated. Where the Customer requests disposal of items, the Company may either:

a. Decline to remove waste; or

b. Arrange lawful disposal at a suitable facility and charge the Customer accordingly.

11.3 The Customer must not request the Company to dispose of hazardous, regulated or prohibited waste. Such waste includes, but is not limited to, chemicals, asbestos, paint, fuel, gas bottles, clinical waste and electrical appliances requiring special treatment.

11.4 The Customer remains responsible for all waste presented for removal and for any penalties, fines or costs arising from the inclusion of unlawful or improperly described waste amongst Goods.

12. Delays and Waiting Time

12.1 If the Job is delayed due to the Customer, including but not limited to lack of access, Goods not being ready, keys unavailable or incomplete packing, the Company may charge waiting time at the agreed hourly rate.

12.2 The Company is not responsible for delays caused by third parties, such as building management, estate agents, landlords, storage facilities or other contractors.

13. Insurance

13.1 The Company maintains appropriate insurance in respect of its Vehicles and public liability as required by UK law.

13.2 The Customer is encouraged to maintain their own contents or removals insurance to cover the full value of their Goods during the move, particularly for fragile or high-value items.

14. Complaints and Disputes

14.1 If the Customer has a concern or complaint about the Services, they should raise it with the Company as soon as possible so that it can be addressed promptly.

14.2 The Customer should provide details of the issue, supporting information such as photographs where relevant, and evidence of any loss or damage claimed.

14.3 The Company will investigate and respond within a reasonable timescale and may request additional information to assess the matter properly.

15. Data Protection and Privacy

15.1 The Company will collect and process personal information necessary to arrange and carry out the Services, such as names, addresses and contact details.

15.2 The Company will handle personal data in accordance with applicable UK data protection laws and will not share such information with third parties except where necessary to perform the Services, comply with a legal obligation or with the Customer’s consent.

16. Force Majeure

16.1 The Company will not be liable for any failure or delay in performing its obligations where such failure or delay results from events beyond its reasonable control, including but not limited to extreme weather, road closures, accidents, breakdowns, strikes, pandemics, acts of terrorism or governmental restrictions.

17. Variation of Terms

17.1 The Company reserves the right to update or amend these Terms and Conditions from time to time.

17.2 The Terms and Conditions in force at the time of the Customer’s Booking will apply to that Booking, unless a variation is specifically agreed in writing between the parties.

18. Severability

18.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.

19. Governing Law and Jurisdiction

19.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or the Services provided by the Company, shall be governed by and construed in accordance with the laws of England and Wales.

19.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

By making a Booking or using the Services of Man With a Van Clapham Park, the Customer confirms that they have read, understood and agree to these Terms and Conditions.