Terms and Conditions for Man With A Van Claphampark

These Terms and Conditions set out the basis on which Man With A Van Claphampark provides removal, delivery, transport, and related service offerings to customers in the United Kingdom. By making a booking, confirming a quotation, or allowing the service to begin, the customer agrees to be bound by these terms. They are designed to create clear expectations about the booking process, payment arrangements, cancellation rights, liability limits, and compliance with relevant waste regulations. The aim is to ensure a fair, transparent, and lawful service for both parties.

In these terms, references to “we”, “us”, and “our” mean the service provider operating under the name Man With A Van Claphampark. References to “you” and “your” mean the customer, sender, recipient, business user, or any person who instructs or benefits from the service. These terms apply to domestic and commercial jobs unless a separate written agreement states otherwise. If any provision is found to be unlawful or unenforceable, the remaining terms will continue to apply to the fullest extent permitted by law.

Service scope may include moving household items, single-item transport, collections, deliveries, loading and unloading assistance, and similar services agreed in advance. Unless expressly included in the quotation, the service does not automatically include packing materials, dismantling, storage, specialist lifting equipment, or disposal of waste. The customer is responsible for providing accurate details about access, item size, weight, fragility, parking restrictions, and any special handling requirements before the booking is confirmed.

All bookings are subject to availability and are only confirmed once we have accepted the request and, where required, received any deposit or advance payment. A booking may be made by telephone, email, online form, or any other method we choose to offer. The customer must provide complete and accurate information, including collection and delivery addresses, dates, times, item descriptions, access conditions, and any special instructions. If the information provided changes before the service date, we may revise the quotation, vehicle size, crew requirements, or timing accordingly.

Quotations are normally based on the information supplied at the time of enquiry. If the actual job differs from the description, for example due to additional items, delayed access, extra loading time, stairs, waiting time, parking difficulties, or unforeseen handling needs, we may charge an additional fee. The customer agrees that a revised quotation may be issued if reasonable changes are required. We will act reasonably and in good faith when calculating any adjustment, and the customer may choose whether to proceed on the revised basis where practical.

We reserve the right to decline or cancel a booking if the work requested is unsafe, unlawful, impractical, or outside the scope of our service. This includes situations where items are prohibited, access is materially restricted, the customer has withheld important information, or the job would require a level of labour, equipment, or insurance that has not been agreed. Man With A Van Claphampark may also refuse to transport items that pose a risk to health, safety, or property.

Payment terms will be set out in the quotation, invoice, or booking confirmation. Unless otherwise agreed in writing, payment is due on completion of the service or, for larger or scheduled jobs, in accordance with the payment schedule communicated before the job begins. We may request a deposit to secure the booking, particularly for time-specific or high-value jobs. Deposits are generally non-refundable except where cancellation is made by us or where a refund is required by law.

We accept payment by the methods stated at the time of booking. The customer must ensure that funds are available and that any card or transfer details supplied are correct. If payment is not received when due, we may suspend further work, withhold the release of items where lawful and reasonable to do so, charge reasonable recovery costs, and/or cancel future bookings. Any overdue balance may incur statutory interest and debt recovery charges to the extent permitted by UK law. Where a business customer is invoiced, the invoice must be paid by the due date shown.

All prices, unless stated otherwise, are quoted in pounds sterling and may be subject to VAT if applicable. Estimates based on hourly rates, mileage, or labour time may vary depending on waiting time, route changes, and unforeseen circumstances. We will always aim to keep charges clear and proportionate. Any discount, offer, or promotional rate may be withdrawn before confirmation and may not apply if the booking details change materially.

Cancellations should be made as soon as possible. If the customer cancels after confirmation, cancellation charges may apply depending on how much notice is given and whether we have already allocated staff, vehicle time, or materials. Where a deposit has been paid, we may retain all or part of it to cover reasonable losses, administration, and reserved capacity, unless a larger refund is required by law. The exact charge may depend on the timing and circumstances of the cancellation.

If the customer wishes to amend the date, time, address, or scope of the booking, we will try to accommodate the request where reasonably possible. However, amendments are subject to availability and may affect the price. A requested change does not become binding until we confirm it in writing or by other accepted communication method. Where a customer fails to be present, provide access, or make the items ready at the agreed time, we may treat the booking as cancelled or charge waiting time and additional travel costs.

We may cancel or postpone a job due to adverse weather, traffic disruption, vehicle breakdown, staff illness, safety concerns, or circumstances beyond our reasonable control. In such cases, we will try to rearrange the service promptly. If we cancel for reasons within our control, any prepaid amount for the affected service will be refunded or rescheduled at the customer’s choice, subject to legal obligations and practical availability. We are not liable for indirect losses caused by such delays.

Our liability is limited to the direct loss or damage caused by our proven negligence or breach of contract, subject always to any rights that cannot be excluded under UK law. We will take reasonable care of the goods entrusted to us, but the customer remains responsible for ensuring items are suitably packed, protected, labelled, and fit for transport unless packing is expressly included in the service. Fragile, valuable, antique, electrical, or unusually heavy items should be disclosed in advance and may require special arrangements.

We are not responsible for pre-existing damage, items inadequately packed by the customer, or losses arising from inherent defects, wear and tear, or normal movement during transit. Unless otherwise agreed in writing, the customer should remove cash, jewellery, documents, keys, and other high-value personal effects from transported items. Any claim for damage or loss must be notified to us promptly and, where possible, before completion of the job or within a reasonable period afterwards, together with evidence and full details.

Man With A Van Claphampark will not be liable for consequential or indirect losses, including loss of profit, loss of business, missed appointments, or any similar economic loss that is not a direct and foreseeable result of our breach. Nothing in these terms seeks to exclude or limit liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be limited or excluded.

The customer must ensure that all items offered for transport are lawful to move, properly owned or authorised for transport, and free from dangerous contamination. The customer is responsible for gaining any required permissions for parking, building access, loading bay use, lift access, or entry to private premises. If permits, passes, or keys are needed, these must be arranged in advance unless we have expressly agreed to assist. Failure to secure access may lead to delays or additional charges.

The customer must not pack or hand over prohibited goods. Prohibited goods include, without limitation, illegal substances, stolen goods, hazardous materials, firearms without appropriate authority, and items that would expose us to regulatory or safety risk. We may inspect goods to the extent reasonably necessary to ensure compliance, but we are under no duty to verify the contents of boxes or containers. If prohibited items are discovered, we may refuse transport, terminate the service, and notify the relevant authorities where legally required.

The customer should be available, or have an authorised representative available, at both collection and delivery points where attendance is necessary. Instructions given by the customer or their representative will be treated as binding unless they conflict with law, safety, or these terms. If no one is available to receive the goods at delivery, we may place them in a safe location if appropriate, store them temporarily at the customer’s risk and cost, or return them to the original location where reasonably practicable.

Where the service involves collection, removal, or disposal of unwanted items, waste handling must comply with applicable UK waste regulations, including the duty of care placed on waste producers and carriers. We may only remove waste that has been clearly identified and agreed in advance. The customer must provide accurate details of the waste type, quantity, and origin. We may refuse any load that contains hazardous, clinical, chemical, asbestos-related, or otherwise regulated waste unless we have the correct licence, equipment, and prior agreement to handle it.

Any waste transferred to us must be presented in a lawful manner and must not be mixed with prohibited materials. The customer remains responsible for declaring whether items are for reuse, recycling, donation, or disposal. If the job includes waste removal, we may charge separately for labour, transport, landfill charges, recycling fees, transfer station fees, and other lawful costs. The customer agrees that waste may be sorted, loaded, or deposited at authorised facilities in accordance with current regulations and our internal procedures.

We may ask the customer to confirm in writing that items left for disposal are not subject to data protection issues, restricted ownership, or special disposal requirements. Personal data-containing items, such as documents, computers, phones, hard drives, and storage media, should be securely wiped or destroyed before collection unless we have expressly agreed to handle them. Where lawful, we may issue records or receipts relating to waste transfer. The customer accepts responsibility for the accuracy of any description they provide regarding waste.

We maintain insurance appropriate to the services we provide, but insurance does not guarantee compensation in every situation. The extent of any payout will depend on the policy terms and the circumstances of the claim. The customer is encouraged to maintain their own insurance for goods in transit where appropriate, particularly for high-value or irreplaceable items. Our acceptance of a job does not mean that every item is covered for its full replacement value.

Where we assist with lifting, carrying, loading, or unloading, we will use reasonable skill and care. However, we are entitled to rely on the customer’s instructions about weight, fragility, and handling needs unless it is obvious that the instructions are unsafe. The customer must advise us of any item that requires dismantling, specialist lifting, or more than ordinary manual handling. We may refuse to move an item if the risk of damage or injury is unacceptably high.

Any allegation of damage, shortfall, or loss should be raised promptly so that it can be investigated. The customer must preserve the item and packaging where relevant and must not dispose of evidence before the claim has been reviewed, unless necessary for safety or legal compliance. Our decision to inspect, repair, replace, or reimburse any item will be based on the facts of the case, relevant law, and any applicable insurance provisions.

We may suspend or terminate the service immediately if the customer breaches these terms, acts abusively, provides false information, or creates a serious safety or legal risk. In such cases, the customer may remain liable for work already carried out, travel already undertaken, and any losses reasonably incurred. Our failure to enforce a term on one occasion does not mean that we waive our right to enforce it later.

Neither party will be liable for failure to perform obligations caused by events beyond reasonable control, including severe weather, road closures, accidents, fire, strikes, government restrictions, pandemics, or major utility failures. Where such events occur, the affected obligations will be suspended for the duration of the event. If the disruption continues for a prolonged period, either party may cancel the affected booking without further liability, except for obligations already accrued.

If any term is found by a court or competent authority to be invalid, illegal, or unenforceable, that term will be treated as severed to the minimum extent necessary, and the remainder of the terms will continue in full force. Any variation to these terms must be agreed in writing. These terms form the entire agreement between the parties regarding the service and supersede prior discussions to the extent permitted by law.

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or in connection with the services, these terms, or any related quotation or invoice will be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law gives the customer the right to bring proceedings elsewhere. Nothing in this clause affects mandatory consumer protections under applicable UK legislation.

By proceeding with a booking, the customer confirms that they have read, understood, and agreed to these terms. This agreement applies to all work undertaken by Man With A Van Claphampark unless a separate written contract expressly overrides one or more of these provisions. The customer is responsible for keeping a copy of the booking details and this agreement for their records. These terms are intended to provide a fair basis for a reliable service relationship and to support lawful, respectful, and efficient transport arrangements.